Frequently Asked Questions

KIIP is a curated fashion discovery platform. We connect conscious shoppers with independent designers and sustainable brands. Unlike a traditional marketplace, every brand on KIIP has been vetted by our editorial team.

Yes. Browsing, saving collections, and building rooms are completely free. You only pay when you purchase a product.

Our editorial team reviews every application. We look for transparency in materials and sourcing, fair production practices, and a genuine commitment to quality over quantity.

Add items to your cart and proceed to checkout. We accept all major credit cards, Apple Pay, and Google Pay via Stripe.

Contact KIIP as soon as possible through your order or at support@thekiip.com. We will check whether the selling Brand can still stop fulfilment; a cancellation is not guaranteed once dispatch preparation has started.

For EU consumers, product prices shown on KIIP include applicable VAT unless checkout clearly states otherwise. The selling Brand issues the VAT invoice for the goods; KIIP's order confirmation is a payment receipt, not that invoice.

Delivery options and estimates are set by the selling Brand for the selected EU destination and are shown at checkout. They combine the Brand's dispatch time and the selected service's transit estimate; they are not a universal delivery guarantee.

The MVP delivery scope is the European Union. Availability, delivery service, and cost depend on the selling Brand and the destination selected at checkout.

For eligible EU consumer purchases, you may give a clear withdrawal notice within 14 days of receiving the goods, then have 14 days to send them back. Lawful exceptions, such as clearly personalised goods, may apply; a 'final sale' label alone is not enough.

Visit your order history and select 'Request Return', or send KIIP a clear withdrawal notice. KIIP provides the Brand's return instructions. The Brand receives the parcel directly; KIIP does not provide a universal prepaid return label.

For an eligible withdrawal, KIIP refunds using the original payment method without undue delay and no later than 14 days after your withdrawal notice. For goods, KIIP may wait until the Brand receives the return or you provide proof that you sent it back, whichever happens first.

Apply through the KIIP brand portal. We review applications before enabling publication or selling, and will send the next steps by email.

Yes. KIIP applies 16% to a Brand's first 10 settled, no-refund orders and 10% thereafter. Commission applies only to retained item revenue, excluding shipping, VAT, and refunded amounts.