Privacy Policy

1. Who We Are

KIIP (“we”, “our”, “us”) operates the KIIP platform at kiip.com. We are a fashion discovery platform. For the purposes of EU data protection law, we are the data controller of your personal information.

Contact: privacy@kiip.com

2. Data We Collect

We collect the following categories of personal data:

• Account data: Name, email address, and password (hashed).
• Profile data: Avatar, bio, style preferences, and saved collections.
• Order data: Shipping address, billing address, and purchase history.
• Usage data: Pages visited, search queries, and interaction events (analytics only, no fingerprinting).
• Communication data: Messages sent via our contact form or support email.

3. How We Use Your Data

• To provide and improve our platform and services.
• To process and fulfil your orders.
• To personalise your discovery feed based on your style preferences.
• To send transactional emails (order confirmations, shipping updates).
• To send our newsletter, if you have opted in.
• To comply with our legal obligations.

4. Legal Basis

Under GDPR, we process your data on the following legal bases: performance of a contract (order fulfilment), legitimate interests (improving our platform), consent (newsletter, analytics), and legal obligation (tax records).

5. Data Sharing

We do not sell your personal data. We share data only with:

• Brand partners: Your shipping address is shared with the brand fulfilling your order.
• Payment processor: Stripe handles payment data. We do not store card details.
• Email provider: Resend processes emails on our behalf.
• Analytics: Aggregated, anonymised usage data only.

6. Data Retention

We retain account data for as long as your account is active. Order data is kept for 7 years for legal and accounting purposes. You may request deletion of your account and non-legal data at any time.

7. Your Rights

Under GDPR you have the right to:

• Access a copy of your personal data.
• Request correction of inaccurate data.
• Request deletion of your data (right to be forgotten).
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, email privacy@kiip.com.

8. Cookies

We use essential cookies for authentication and session management. We use optional analytics cookies only with your consent. You can manage cookie preferences at any time via the cookie banner.

9. Changes to This Policy

We may update this policy from time to time. When we do, we will update the “Last updated” date above. For material changes, we will notify you by email or via a notice on the platform.

10. Contact

Questions about this policy? Contact us or email privacy@kiip.com.