Frequently Asked Questions

KIIP is a curated fashion discovery platform. We connect conscious shoppers with independent designers and sustainable brands. Unlike a traditional marketplace, every brand on KIIP has been vetted by our editorial team.

Yes. Browsing, saving collections, and building rooms are completely free. You only pay when you purchase a product.

Our editorial team reviews every application. We look for transparency in materials and sourcing, fair production practices, and a genuine commitment to quality over quantity.

Add items to your cart and proceed to checkout. We accept all major credit cards, Apple Pay, and Google Pay via Stripe.

Orders can be cancelled within 1 hour of placement. After that, contact us at hello@kiip.com and we will do our best to help.

For international orders, customs duties may apply depending on your country's import regulations. These are the responsibility of the buyer and are not included in the product price.

Delivery times vary by brand and destination. Most orders arrive within 5–14 business days. You will receive a tracking number once your order ships.

Yes. Most brands on KIIP ship internationally. Shipping availability and costs are shown at checkout.

Most items can be returned within 14 days of receipt, provided they are unworn and in original packaging. Some brands have individual return policies — check the product page for details.

Visit your order history, select the order, and click 'Request Return'. Our team will respond within 2 business days with instructions.

Refunds are processed within 5–10 business days after we confirm the return. The amount will be credited to your original payment method.

Apply through our brand portal at kiip.com/brand-portal/apply. We review applications on a rolling basis and typically respond within 2 weeks.

Yes. KIIP charges a small commission on each sale made through the platform. Details are provided during the brand onboarding process.